SHIPPING AND CUSTOMS
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 24/72 hours from the order date and shipped the next day after the processing day.
All orders are managed and shipped from our warehouses. in Asia. Please allow extra time for your order to be processed during holidays and sale seasons.
How long will it take to receive my order?
Once you place your order, please allow 3 business days to process your orders. After that, it will take 15/25 business days for delivery in the United States, and 15/25 business days for international orders (depending on location).
For example all the Southeast Asian countries like Singapore normally receive their order in 15/20 days.
Due to the saturation of the international transport agencies and customs of each country, we cannot commit to meet the aforementioned dates in times of market saturation such as Christmas or Black Friday. Therefore, we recommend that if you need a product for a specific date, do not order.
Large volume products
Products with a volume greater than half a meter in height are subject to customs control due to Covid-19 health policies and can take up to several weeks longer to deliver than a conventional order.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
The 99% of our deliveries not have taxes in is final destination.