When will my order be processed?
We process orders Monday through Friday. Orders will be processed within 24/72 hours from the order date and will be shipped the day after the processing day.
All orders are managed and shipped from our warehouses. in Asia. Please allow additional time for your order to be processed during the holidays and sales seasons.
How long will it take to receive my order?
Once you place your order, please allow 3 business days to process your orders. After that, it will take 15/25 business days for delivery in the United States and 15/25 business days for international orders (depending on location).
For example all Southeast Asian countries like Singapore normally receive your order within 15/20 days.
Due to the saturation of the international transport agencies and customs of each country, we cannot commit to comply with the aforementioned dates in times of market saturation such as Christmas or Black Friday. Therefore, we recommend that if you need a product by a specific date, do not order it.
HIGH VOLUME PRODUCTS
Products with a volume greater than half a meter in height are subject to customs control due to current Covid-19 health policies and may take up to several days longer to be delivered than a conventional order.
In rare cases, import taxes and related customs fees may be charged once your order reaches its final destination, and are determined by your local customs office.
In the unlikely event of having to pay a small amount at customs, these charges and taxes will not be covered by us. We are not responsible for days delays caused by your country's customs department. For more details on charges, please contact your local customs office.
99% of our shipments do not have taxes at their final destination.